Data Services Agreement
Combined Energy Technologies Pty Ltd • Home Energy Management System (HEMS)
This agreement is between you and Combined Energy Technologies Pty Ltd ("CET", "we", "us"), ABN 15 616 324 36, (trading as "Combined Energy"), Solahart's technology partner and provider of home energy monitoring and management services.
To provide an effective energy monitoring and management service, we collect energy consumption data for your site and use this information together with energy prices from your retailer, weather forecast data, and other metrics to coordinate your Home Energy Management system ("the system").
Service Levels
- Basic Monitoring: Provides you with an easy to understand real-time visual display of your home's energy consumption and generation 24/7 so you can identify your costs and take action. If your site has a PowerStore water heater, excess solar generation will be automatically redirected to the tank under this service. The PowerStore water heater controller ensures that a minimum volume of hot water is always available to your household and implements mandatory legionella control requirements. The Basic Monitoring service is free for all Solahart customers and includes the SA Smarter Home Relevant Agent service.
- Home Energy Management: An autonomous home energy optimisation service that reduces your total cost of electricity by coordinating appliances and energy storage devices in your home to make the best use of available solar power. If you are on a time-of-use tariff, this service will prioritise the use of off-peak electricity by estimating the total energy requirements of your appliances based on weather forecast information and usage patterns. This service is provided free of charge to all Solahart customers for a minimum of 12 months from the date of installation, after which you may elect to opt-in to a monthly subscription.
Terms and Conditions
Personal Information
We collect data from your site for the following purposes:
- monitoring and reporting the performance of the system, and devices or appliances connected to the system;
- remote troubleshooting of the system and/or associated devices and appliances;
- marketing of new appliances, devices, functionality or energy services related to the system;
- research and product development purposes.
We will take steps we believe to be reasonable and in alignment with industry and regulatory standards to protect and securely store your information. We will only provide your information to our resellers, and other service partners who are involved in the supply or ongoing support of devices monitored by CET services. Your information will not be provided or sold to any other third parties.
Intellectual Property
On purchase, the Solahart Gateway and other control devices that are part of the system become your property. This excludes all intellectual property or other proprietary rights in the hardware, firmware or software contained in or accessed through these devices. You have not acquired any intellectual property or other proprietary right in the Hardware, Software or Services including without limitation, any rights in patents, inventions, improvements, designs, trademarks, trade secrets, or copyrights.
Permitted Use and Restrictions
Software and any content or other materials contained in or accessed through the system are for personal and non-commercial use only. You must not copy or redistribute any software or Content contained in or accessed through the system. You must not remove any trademark, logo, copyright or other proprietary notice in the Software or Content. You must not modify, adapt, alter, translate, or create derivative works of the Software or Content or decompile, disassemble, reverse engineer or otherwise derive or attempt to derive source code from the Software. Your right to use the Software will immediately terminate if you breach any applicable provision in these terms.